FreshDesk
Customer Support
  • tickets
  • customer
  • support
  • help desk

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster

Description

Bring all your messages and tickets together at one place and let your support team work together. Freshdesk automatically assigns tickets to the team member who is best suited to answer it. Keep an eye on all your incoming tickets and the replies sent to your customers. Freshdesk automatically tags tickets and identifies spam. Complex issues can be resolved into multi-level tickets. Freshdesk’s Collision Detection lets you determine if more than one person has replied to the ticket and addresses it. The tickets created in Freshdesk automatically sync with Integry.  

App Capabilities

Freshdesk adds powerful customer support services to other apps. So using our integrations add the ability to your to

  • Create tickets through Freshdesk
  • Send and receive mail through Freshdesk
  • Create contacts and much more

Actions

An action is a step we can execute on the corresponding app. For example: in a task manager, an action can be to Create Task or Update Task. An action cannot be the first step in an integration, and it is started by Integry on another platform. For example, an integration could be to Create Tasks (an action on receiving app) from Slack Messages (trigger).

Create Ticket

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Do you have your app and APIs setup? Add yourself to Integry, define your triggers and actions and let others connect to you.

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