Help Scout
Customer Support
  • customer
  • help desk
  • communicate
  • call
  • chat
  • email

Help Scout, formerly known as Brightwurks, is a help desk software company. It is designed to provide an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

Description

A help desk software that focuses on making communications more personalized. Listen to your customers and tell them what they want to hear, beautifully. Create multiple mailboxes for a shared email address so you can work seamlessly across various departments. Keep your team on the same page, get real-time information on who is viewing or replying in order to avoid collision detection. Save time by using saved messages and to communicate privately @mention users in notes. Create workflows, save time and effort by automating repeated tasks. Help Scout creates an editable user profile and saves history, sync it with your CRM and create stronger relationships. Boost your relationships with your customers by staying on top of their feedback, customer satisfaction ratings, evaluating team performance, tracking trends, monitoring customer happiness through Help Scout automatically generated reports. The articles created automatically sync with Integry. 

App Capabilities

Create healthy and long-lasting relationships with your customers by providing timely customer support through Help Scout. Using our integrations add the ability to your app to

  • Create articles in Help Scout
  • Create customer
  • Create Conversations and much more

Actions

An action is a step we can execute on the corresponding app. For example: in a task manager, an action can be to Create Task or Update Task. An action cannot be the first step in an integration, and it is started by Integry on another platform. For example, an integration could be to Create Tasks (an action on receiving app) from Slack Messages (trigger).

Create Article

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